Privacy Policy
We value your privacy. This policy explains what information we collect, how we use it, and your choices regarding that information across Lubesouq.com operated by AL KAZNA TRADING L.L.C S.O.C.
Card & Personal Data Safety
- All credit/debit cards' details and personally identifiable information will NOT be stored, sold, shared, rented, or leased to any third parties.
- https://www.lubesouq.com/ae will not pass any debit/credit card details to third parties.
- https://www.lubesouq.com/ae takes appropriate steps to ensure data privacy and security including through various hardware and software methodologies. However, https://www.lubesouq.com/ae (website) cannot guarantee the security of any information that is disclosed online.
- https://www.lubesouq.com/ae is not responsible for the privacy policies of websites to which it links. If you provide any information to such third parties, different rules regarding the collection and use of your personal information may apply. You should contact these entities directly if you have any questions about their use of the information that they collect.
Information We Collect
- Account information you provide (name, email, phone, billing and shipping details).
- Order, payment, and invoice details required to process purchases and detect fraud.
- Usage data, device data, and cookies to improve site performance, relevance, and security.
How We Use Information
- To process and fulfill orders, including shipping updates and digital tax invoices.
- To provide customer support, respond to inquiries, and manage warranty or returns.
- To enhance our storefront, prevent fraudulent activity, and comply with legal obligations.
Sharing of Information
We share information with service providers (payment gateways, logistics partners, analytics tools) only as needed to deliver our services. We do not sell your personal data. Links to external websites operate under their own privacy policies, and you should review those before sharing information.
Data Security & Retention
We implement encryption, access controls, and monitoring to protect your data. Payment transactions are processed via secure gateways. We retain information only as long as necessary for legal, accounting, or operational purposes.
Your Rights
You can request access to, correction of, or deletion of your personal data, subject to applicable law. To exercise these rights, please contact us using the details below.
Contact
For privacy inquiries, reach us at support@lubesouq.com or visit our warehouse at Warehouse 12/1, Industrial Area 18, Maleha Road, Sharjah, United Arab Emirates.