TERMS AND CONDITIONS

AL KAZNA TRADING L.L.C S.O.C maintains the https://www.lubesouq.com/ae Website ("Site"). By using the Site you agree to these terms, applicable UAE law, and relevant card network requirements.

1. Introduction

These terms and conditions govern your use of our e-commerce website. By accessing or using the website, you agree to comply with these terms and conditions.

2. Use of the Website

• You must be at least 18 years old to use our website. By using the website, you warrant that you are at least 18 years old.
• You agree to provide accurate and complete information when creating an account on our website.
• You are responsible for maintaining the confidentiality of your account and password and for restricting access to your account.

3. Product Listings and Orders

We strive to provide accurate and up-to-date information about our products. However, we do not warrant that product descriptions or other content on the website are accurate, complete, reliable, current, or error-free.

By placing an order through our website, you agree to pay the specified price for the product, including any applicable taxes and shipping fees.

4. Payment and Pricing

• We accept payment through Visa/Master credit or debit card.
• Prices for products are subject to change without notice. We reserve the right to modify or discontinue products at any time without prior notice.
• The displayed price and currency at the checkout page will be the same price and currency printed on the Transaction Receipt, and the amount charged to the card will be shown in your card currency.

5. Shipping and Delivery

We aim to process and ship orders in a timely manner. However, we do not guarantee specific delivery times and are not responsible for delays caused by shipping carriers or other factors beyond our control.

6. Returns and Refunds

Our return and refund policy is outlined on our website. By placing an order, you agree to the terms of our return and refund policy.

7. Intellectual Property

All content on our website, including text, images, logos, and designs, is the property of our company or its licensors and is protected by copyright and other intellectual property laws.

8. Limitation of Liability

We shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to lost profits, arising out of or in connection with your use of our website or any products purchased from our website.

9. Governing Law and Dispute Resolution

These terms and conditions shall be governed by and construed in accordance with the laws of the UAE. Any dispute arising out of or in connection with these terms and conditions shall be resolved through arbitration in accordance with the laws of the UAE.

10. Changes to Terms and Conditions

We reserve the right to update or modify these terms and conditions at any time without prior notice. Your continued use of the website after any such changes indicates your acceptance of the modified terms and conditions.

11. Compliance & Restrictions

• We will not trade with or provide any services to OFAC and sanctioned countries.
• Cardholder must retain a copy of transaction records and https://www.lubesouq.com/ae policies and rules.
• User is responsible for maintaining the confidentiality of his account.

12. Contact Us

If you have any questions about these terms and conditions, please contact us. Kindly refer to our Contact Us page.